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Integrated management system policy YOUR SYSTEM, spol. s r.o.

YOUR SYSTEM, spol. s r.o. operates in the field of IT equipment supply, hardware and software consulting, the design, development, implementation, and support of information systems, and the provision of IT services. The company’s primary goal is to provide high-quality, secure, and reliable services over the long term that meet the actual needs of customers while complying with all relevant legal, contractual, and regulatory requirements.

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To this end, the company has implemented and maintains an integrated management system (IMS) covering quality management (QMS), project management (PMSO), IT service management (ITSMS), information security (ISMS), environmental management (EMS), and occupational health and safety (OHSMS), in accordance with the international standards ISO 9001, ISO 21500, ISO/IEC 20000-1, ISO/IEC 27001, ISO 14001, and ISO 45001. 

 

 We consider the following to be the key elements of the Integrated Management System in our organization: 

 

  • management system based on prioritizing the fulfillment of actual and anticipated customer desires;

  • the existence of a stable background with clear technical and technological know-how;

  • constant innovation of the products and services provided to customers according to the development of IT technologies;

  • quality communication with customers and within the organization for complete identification of requirements;

  • constant improvement of provided services, utilization of new promising technologies with better parameters;

  • application and adherence to standards within project management;

  • offering a portfolio of services that will satisfy even the most demanding customers and lead to the support of their business processes;

  • continuous development of IT service management based on best practices in the field;

  • management and quality functioning of the Service Desk and related key processes;

  • ensuring the protection of information, know-how, and other informational assets of the company and its customers in accordance with legislative, contractual, and internal requirements;

  • systematic identification, assessment, and management of risks related to the security of information assets;

  • implementing and maintaining appropriate technical and organizational measures to protect information assets;

  • reducing identified risks to an acceptable level and continuously improving the information security management system.

  • prevention of environmental pollution;

  • continuous improvement of the company's environmental profile;

  • behave ecologically in terms of the Waste Act;

  • support for the environmentally friendly disposal of electrical equipment within the collective system and waste recycling;

  • reducing the material and energy intensity of operations and thus saving primary raw material resources;

  • spreading environmental awareness within the organization as well as toward relevant suppliers and collaborating entities;

  • ensuring safe and healthy working conditions in accordance with applicable legislation and in compliance with normative requirements;

  • establishing specific responsibilities at all levels of management;

  • increasing employe qualifications thru continuous service and process improvement programs and regular training;

  • open cooperation in case of suggestions and comments from state administration bodies, customers, business partners, interest organizations, and also the general public

  • to follow without exception all valid documentation related to the integrated system, and by strictly adhering to the established rules, contribute to the prevention of security or other undesirable events, thereby also ensuring the stability of the entire integrated management system.

 

The management of the company is committed to providing all necessary resources, organizational conditions, and overall support for the processes of implementing, maintaining, and continuously improving the integrated management system, as well as ensuring means for the professional growth of its employes and strengthening their responsibility, so that they are able to meet the requirements of this declared policy and other rules of the integrated management system.

 

Management also commits to comply with all relevant legal regulations and other requirements that pertain to the activities of the organization and all its aspects. Any intentional endangerment of the quality of services provided, the environment, information security, or occupational safety will be considered a violation of work discipline, and potentially a violation of legal regulations, and will be assessed according to the severity of the violation.

 

This policy is actively supported both within and outside the company, and we urge all employes to contribute to the further development of the company thru their active approach and suggestions leading to the fulfillment of the company's strategy. We expect adherence to these principles within the framework of mutual cooperation from our suppliers and other collaborating entities as well.

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